If your question isn't answered here, please email us at help@toynbees.com

How much are tickets?

- Regular price tickets are $25. We offer discounts for military and first responders, and for groups of 10 or more. Tickets go on sale October 1st. Please visit our tickets page for more information and to purchase advance tickets and merchandise.

Can I purchase tickets and merch at the door? Do you take cards?

- Yes and yes! Tickets and merchandise can be purchased online and on-site. Cash and cards are accepted at the door. All tickets are date specific and cannot be transferred to another day or refunded.

Do you allow kids?

- All guests are welcome, regardless of age, as long as they are able to walk through the duration of the haunt. Visitors under the age of 13 require a parent or guardian for admission inside. All guests must have tickets.

How long is it?

- Our haunt starts as soon as you drive on the property and you aren't safe from scares until you drive off. Every experience is different and the length of time you spend inside depends on how fast you move...and how fast we let you move. The average time from door to door is 10-15 minutes, if you make it out at all.

Will you touch me?

- No, and please don't make us. Our actors are trained to not touch our guests. In the darkness, customers and staff may accidentally bump or touch each other but we are a no-contact haunt.

Is the haunt handicap accessible?

- Our haunt is not conducive to the use of assistance equipment such as walkers, wheelchairs or canes. We have uneven floors, sharp turns and very tight spaces that require mobility.

Can I get a refund?

- Our tickets are non-refundable and all transactions are final.

Are you open if it rains or snows?

- Our haunt is open regardless of weather. We will only close if the roads and parking are become too dangerous. We will announce any closure as soon as possible on our website and social media pages along with information about how to transfer your tickets.

Can I wear a costume?

- Costumes are allowed inside the haunt. For the safety of our actors, we do not allow full-face covering masks or props inside the haunt. We will allow face-coverings as required for COVID compliance, but they cannot be or resemble costume masks. Guns, knives or other weapons, real or fake, are not allowed anywhere on the property or inside the haunt.

How many tickets do you have left?

- Tickets ARE LIMITED for each night so we recommend purchasing tickets as early as possible to make sure you can attend on your preferred night. We will post notices on Facebook and our website when tickets are getting low for individual nights. All customers must be checked in prior to our closing time in order to go through the house and we will stay open for as long as it takes to get everyone through. If you are concerned about lines or have a specific time frame in mind, please consider arriving earlier in the evening when the lines are typically more manageable.